SELLER SUCCESS STORY: Patience Prevails & Peggy Wins!


“Serena was great to work with before during and after the sale of my Seattle home. She took the time to learn my preferences and concerns before putting the house on the market. She was attentive to my needs during the time the house was on the market as I worked from home and coordination was essential. I received the perfect amount for my home and Serena was responsive and available throughout the closing process. I highly recommend Serena Heslop for your home sale!”
One of the things I really enjoy about my work is working to help people figure out what they really want to do, whether it be selling or buying. I ask a lot of questions and have been known to talk people out of selling their home if it has not seemed like the right time or motivation.
Peggy had consulted with me over three years about selling her house, and every year she had changed her mind for various reasons. Finally, she decided that this was the year to do it.
Selling a home is very stressful, as there are so many things to do to get the house ready for sale. If you are still living there, there is the added stressor of dealing with agents showing your home, so needing to keep the house super tidy and vacating the home as much as possible.
My client Peggy Martinez had an additional stressor in that she had very limited vision and she had a home office. So naturally, she felt a lot more vulnerable.
Peggy had owned her house for 10 years and wanted to move because her house was on Beacon Hill and the plane noise was driving her crazy. However, she had good consulting work in Seattle and on the east-side, so it was a hard decision to leave and she could not afford to buy a place in a quieter neighborhood. She also felt like Seattle was getting too big for her.
Peggy was lucky enough to own a house in Northern California in a town she really liked, that she had been renting to students every year. So, if she was to sell, she needed to time it right so she could have some time to fix up the house after the academic year and be able to move in.
All seemed doable, but it really was dependent on how quickly her house would sell and how long Peggy could deal with her life being disrupted.
We decided to list her house in mid-May with the stipulation that Peggy would stay until the end of July and do a rent-back if necessary. Thus, allowing her to move directly into her home in California after work had been done.
The expectation was that her house would sell quickly as it was priced under $500,000 and in great shape. We had an inspection and a sewer scope done, the inspection having some minor items to address which Peggy had fixed. She is one of the most capable and organized people I know!
Of course, things don’t always work out as planned and after the first three weeks and several open houses with no offers, Peggy was getting despondent and decided that she wanted to take the house off the market.
This seemed crazy to me as in the scheme of things it was so little time. However, after a long conversation with Peggy, I realized the main reason was just the stress of not being able to be home and work when she needed to.
On the weekends, she had stayed with friends or rented an Airbnb, while I took care of her house while she was away, closing up at night and opening the curtains and turning on the lights etc., in the am so it would look good when agents showed it.
Everything was a lot harder for Peggy, so I could totally understand, however it seemed such a shame and so much wasted effort on her part. We discussed how now the momentum had been set and how would she feel if she had to do this all over again. We decided to at least give the house another week. Fortunately, Peggy had a trip planned for several days, so her house could be easily shown to buyers.
As luck would have it, we got an offer two days later, which we countered, and we were able to get mutual acceptance. The house was on the market for 28 days. Peggy got a month’s rent-back, and all went smoothly from then on.
I am so happy that Peggy could finally move on and not be stuck a house that she no longer wanted to live in, and I truly admire her resilience; she was such a pleasure to work with, even in the stressful moments, and I am in awe of her ability to navigate the world.
Congratulations, Peggy!
FROM SERENA: Our UK Adventure


I recently spent three weeks in the UK visiting my family and friends. I don’t get back very often (the last time was seven years ago), so it was lovely to reconnect with my brother and niece and her family.
We also got to spend time with several friends, including a lovely couple, Penny and Jon, who lived and worked in Mexico for 10 years and are part of the dog rescue organization we are involved in.
They brought all three of their Mexican dogs back with them; it must have been quite a shock for them to experience an English winter, especially as it was the coldest and wettest in 20 years. Their humans were not too thrilled either!
I had a great reunion with some of my college buddies who I lived with for eight years, during my three years at university and then five years after, when we all started working.
Colin, the white-haired guy with the beard, I had not seen in 40 years and he had just moved back from Geneva, having worked for the Peace Institute for 27 years; such an inspirational and dedicated man. He was always super political, and I remember we had a big pay phone in our house and whenever it rang it was usually for Colin! No cell phones in those days.
It was a very special evening that my dear friend Tina had arranged.
The English countryside is so beautiful, and we had some great walks with Tina and Bob, her husband, and their lovely dogs. They live in an old stone cottage in the Penines in Northern England, once the heart of the cotton industry. You can just walk out their front door and take bridle trails to different beautiful old mill towns.
After so much socializing, Jacki and I were ready for some R & R, so we took a short trip to Portugal as it is a hop, skip and jump from the UK. We had a fabulous time and even surprised a good friend who was celebrating her 60th Birthday in Lisbon. We loved that city; it was so interesting to walk in the different neighborhoods on winding, cobbled streets and see all the gorgeous tile work on the building facades.
We also went to the Fado museum, which was extensive and fascinating. Fado dates to the early 1900’s and was the music of the poor and working class, and it is characterized by plaintive and beautiful songs. We were lucky enough to experience an amazing evening of Fado singing in one of Lisbon’s oldest Fado restaurants.
Jacki and I then rented a car and headed to the Algarve and the beach, visiting some lovely medieval walled cities on the way and ending up in Tavira, a beautiful old town on a river that goes out to the sea. There just happened to be a Mediterranean Festival happening, so we got to hear more great music and taste some fab food, including grilled sardines that were local and delicious.
We would go back to Portugal in a heartbeat, the Portuguese people were so friendly and kind. If you have not been, I highly recommend it.
All in all, it was a fun and adventurous trip!
Things to Consider Before Adding an Accessory Dwelling Unit to Your Home


Have you ever rented the unit in someone’s basement? Maybe your spouse’s mother moved into your “Mother-In-Law Unit” above your garage? Or have you ever traveled and stayed in a pool house for your stay? Commonly referred to as “Mother-In-Law” units, homeowners use these as a way to fill the space in their home and gain residual income, either from vacationers or long-term tenants.
The official terms for these units are Additional Dwelling Units (ADU) or Detached Additional Dwelling Units (DADU’s), and are defined as extra spaces in homes and on properties where someone can live completely independent of the main house.
These units can be almost anywhere on the property, but they are usually located in the basement, in the backyard, or above the garage. They have their own bathroom and kitchen facilities, and sometimes they share laundry with the main house.
Thinking of adding a unit to your home? Here are some benefits and risks, as well as important aspects to consider before you build:
Benefits:
Homeowners can maximize their investment by renting out the extra space to long-term tenants for short-term vacationers. These tenants can help pay off debt or create an extra stream of income to pay for other needs or wants.
Depending on several factors, including the size of the unit, the market in the area, and other factors, each homeowner should decide which option they are more comfortable with. These decisions should be made before they list the unit for rent to best market to the right audience.
Risks:
An obvious risk is that when you open your space to a stranger, there’s a possibility that things might end poorly. Either the tenants could turn out to be untrustworthy, or unreliable, leading to a financial burden.
To minimize the risks, it’s a good idea to use an application process to check backgrounds and employment history as a tool to get to know the potential tenant. Make sure to adhere to the National Fair Housing Laws and your local regulations.
Things to Consider:
What are the shared spaces?
Would you be comfortable sharing those spaces, and potentially appliances, with a new person each weekend, or would you rather get to know the long-term tenant who would use those on a consistent basis?
Rooms like the kitchen can be great for those who want to get more interaction from their vacation renters. However, sharing one bathroom between the homeowners and the visitors can be uncomfortable and risky.
Would you be okay with a long-term renter using your laundry facilities? What kind of access would they need to the house in order to use those machines?
What is the size of the ADU/DADU?
Is it truly a space where someone could live, or would it be too tight to fit all the necessary appliances? Does the unit adhere to your local housing codes as a livable space?
How close are the units and what noise level are you comfortable with?
As a long-term landlord, tenants have the right to quiet enjoyment without the landlord barging into their space or controlling their activities. If the unit is in the basement and the tenant has friends or family over, that noise could permeate into your unit in the late hours of the night. A way to prevent this is to be sure to layout quiet hours and expectations before they sign the lease or make an agreement so that you and the tenant are on the same page.
The same goes for the rules in the vacation rental listing. Managing expectations is the first way to create a relationship with the tenants, even those there for the weekend.
What improvements are required to make the unit livable?
Do you need to add a kitchen or a bathroom? What are the costs associated with those improvements and would the market-rate rental prices make up for those improvements? You might not get your money back within the year, but if you’re dedicated to making the space worth it to rent it out over the next few years, these improvements, and financial obligations are necessary.
If these initial investments aren’t viable for your situation, it might be a good idea to look at other options to earn rent from your home, including adding roommates with whom you’re willing to share all the common spaces.
Whatever you decide, it’s important to be familiar with the rental market and regulations in both your local region and your neighborhood.
Do you have an ADU or DADU on your property? How do you use it?
SAVE THE DATE: Windermere Real Estate Mount Baker Community Fundraiser


MARK YOUR CALENDAR!
This fun annual event is scheduled for Saturday, November 2, and we’re planning to mix it up this year with a BINGO “Fun”raiser.
Here are some of the local organizations my office, Windermere Real Estate Mount Baker, is proud to support:
- Rainier Valley Food Bank
- Treehouse
- Kids Co.
- Wellspring
- Mount Baker Community Club –
- Martin Luther King Jr. Scholarship
- Seattle King County Coalition on Homelessness-
- Project Cool Back to School
Family Support Workers at the following local schools:
- Emerson
- Graham Hill
- Hawthorne
- John Muir
- Dearborn Park
- Nova

Windermere Teams Up with the Seahawks to #TackleHomelessness

Windermere is proud to partner with the Seattle Seahawks for the fourth season to help #TackleHomelessness. For every Seahawks home game defensive tackle, Windermere will donate $100 to Mary’s Place, whose mission is to help families on their journey out of homelessness. To date we’ve raised nearly $100,000 through our #TackleHomelessness campaign and we’re looking forward to raising even more for our friends at Mary’s Place!
GUEST BLOG: Moving? 5 Key Things to Do Now


Hi folks: Please enjoy this guest blog post from South Seattle-based interior designer Michele Bayle, who owns Bayle & Co. and is one of the many local contractors that can help make your house a home. Find her at michele@bayleandco.com or www.bayledesignstudio.com. Enjoy!
You know when you’re getting ready to move, and you think, “I don’t have much, I can get this done in two weekends.” Ya, that was me twice. This is what I learned: Moving almost always takes longer than you think it’s going to, so be smart and plan ahead. A good rule of thumb is to begin your organizing and packing two months in advance of your move. Here are some important moving things to consider.
Get Estimates and Select a Mover:
Unless several of your friends look like they play for the Seattle Seahawks, you’re probably going to need to hire professional movers to do the heavy lifting. Start this process early to give yourself time to conduct research and get the best deal. Ask your friends and relatives if they recommend any movers, compare prices and then line one up for moving day.
Besides a decent price, you should be looking for a reputable company that is licensed with your state’s Department of Transportation (DOT) and, if you’re moving out of state, licensed for interstate transport. You also want a moving company (and its workers) that are bonded and insured.
Once you’ve selected your mover, make sure you understand what the final agreement is before signing a contract. Does the business charge by the hour, by the item, or by overall weight? Who does the packing? Are there limitations on what they will move? Will they move only the large items or every item? What is the fee for large weighty items like a piano or a pool table? Is the quote you received non-binding or binding?
A binding estimate should guarantee that the price would not change, a non-binding may have surprise charges. For example, say you’re moving from a house to a high-rise apartment. Will you be charged an extra delivery fee because the movers have to take the elevator up to the 24th floor? And, if there’s no place to park the moving truck near the high-rise, will you incur a shuttle fee?
Pro Tips:
- Read over documents from your movers before signing anything. Don’t let contracts intimidate you and don’t skip this step.
- Create an inventory sheet of all your valuables before they go on the moving truck. Also, keep a private list of which boxes you packed your valuables in.
- Put all your hardware in labeled baggies for easy furniture reassembly.
Begin Packing Little-Used Items:
There are plenty of items you don’t use on a regular basis that can be packed up in a box months before your move. Start with out-of-season items. Or you can pack by the room, maybe start with the guest room since it’s probably used the least. Pack small items in the big boxes and large items in the small boxes. It seems counter-intuitive, but it will prevent over packing boxes and box breakage.
Pro Tips:
- Label moving boxes using different colored markers for each room.
- Measure doorways, stairways, and elevators to make sure all your furniture will fit. Measure twice, move once!
- Mark moving boxes that are fragile. You don’t want books stacked on top of your wine glasses.
- Use socks, t-shirts, towels, and linens to use as free packing supplies. Wrapping water glasses, or stacking plates in dish towels.
Now is the Time to Start Going Through Your Stuff:
Moving is the perfect reason to get rid of unwanted items that have collected in your house over the years.
A good rule of thumb: If you haven’t used it in a year and it doesn’t have any sentimental value, get rid of it. I like to make piles. One for donation or charity, one to offer to someone who might need it, and one for the trash. Or, you can start by having a yard sale and then categorize after. I know letting things go can be though, so you may need to go through each closet or storage space twice. First time through, remove the obviously unwanted items, and on your second pass, remove the items that you’re a little more attached to.
Another fun idea is to have your girlfriends over for a dinner and let them take things from your home that not longer serve you but will remind them of you and the memories you created together.
Pro Tip:
If you’re moving cross country, have your vehicles serviced. The last thing you want is to deal with a breakdown mid-move!
Send Moving Announcements:
Inform people you know that you’re moving and what your new address will be. It can be as easy as sending out a mass e-mail with all the details. Or, more formal sending out moving announcements and put that holiday mailing list to good use. If you’re moving to another town, you might even get a going-away party out of the deal!
Plan Menus to Use up Food in the Cupboards:
Time to go through your cupboards, you might notice you’ve collected some nonperishable food that you’d rather not pack up and move to the new place. Plan some menus to use up that food before you move. It might actually be fun to think of creative ways to use the overflow of food. Another option would be to pack everything up for the local shelter or a food drive.
Last but not least for this section, pack a little every day. You don’t want to find yourself packing all of your belongings the night before. All of this pre-planning will help you arrive to your new home happier, organized and ready to celebrate new beginnings.
Finally, congratulations on the new digs!
If you are in the Seattle area and you would like some assistance after unpacking of where to place your items in your new place. Give me a ring and I would love to come assist bringing it all together for you! michele@bayleandco.com or 206.676.2624.
SELLER SUCCESS STORY: How to make a funky house shine!


Ideally it is best to be able to get a house ready to sell when the owners/renters have moved out. However often sellers are not in the position to do that as was the case with Rob and Jen Vetter.
Rob and Jen contacted me as they had seen my signs in the neighborhood for years and ironically Rob had chastised me many years ago when I was a new agent for putting a flyer in his mail box, he was a postman and told me it was illegal, which of course I had no idea being a rookie agent!
They had met with an agent a year before to discuss selling but were put off by some of her suggestions, which included pressure washing all the moss covered concrete wall in the back yard, which I actually liked as it made the wall look old and rustic.
When we met their house was in chaos as they had two young boys, and both parents had full-time jobs. Need I say more?!
It was an interesting older house probably built in the 1920’s but had undergone some remodeling in the 1970’s, not the best era for a remodel! The house had an unusual layout, with a living room at the front of the house, adjacent to the kitchen, which is common. However, the dining room was at the back of the house and was separated from the kitchen by another living room and a narrow sunroom.
The house could not be staged so I had to get creative with the help of my fab staging stylist and use their furniture, luckily some was very cool. Rob is an artist and they had some great art also, however there was too much of it, so we had to diplomatically persuade him to remove some pieces.
My sense was that a more creative type of person would want this house, but we need to tone it down a bit and de-clutter.
In my mind the sunroom was the most unique and special feature of this home, and it was being used to store the kid’s toys, so that had to change. We cleared it out and staged a sweet reading area.
The house really needed some painting, a big yard clean-up and other cosmetic work. The front door was a horrible beige that did not go with the blue siding, so I chose a plum color with Rob’s approval and painted it myself as we were running out of time.
I suggested they go away for the weekend as I knew they would have a hard time keeping the place ship shape with their two boys, so they rented a house around the corner.
We had a great open house and ended up receiving five offers.
The winning offer had waived their inspection and it sold for $61,000, over the asking price.
Congrats to the Vetters!
PENDING! Convenient & spacious Kent home


27117 46th Ave South
Kent, WA 98032
Listed at $450,000
- 3 BED
- 3 BATH
- 2,350 SQFT
- 2-Car Attached Garage
- Fully Fenced Yard
- Garden Space
- Level Corner Lot
- Gas Forced Air Heat
- MLS #: 1502564
- Taxes: $4,458 (2019)
- Lot Size: 9650 SQFT
- Year Built: 1989
- Style: 2-Story
- Views: Territorial
- School District: Kent
Spacious 3-bedroom, 2.5 bath home on a huge, fully fenced corner lot with easy access to freeways and shops. Hardwoods throughout the main floor. The living room has a wood burning fireplace and a separate dining room which adjoins a big open kitchen with a glass slider to the private back deck. Master suite with full bath. Lots of remediation work done to make this house shine again, all new paint, laminate flooring on the stairs and upper level, new deck and fence. 2 car attached garage and gas heat.
Information provided as a courtesy only, buyer to verify. For more, go here.
Western Washington Real Estate Market Update


The following analysis of the Western Washington real estate market is provided by Windermere Real Estate Chief Economist Matthew Gardner. I hope that this information may assist you with making better-informed real estate decisions. For further information about the housing market in your area, please don’t hesitate to contact me.
by Matthew Gardner, Chief Economist, Windermere Real Estate
ECONOMIC OVERVIEW
Washington State employment jumped back up to an annual growth rate of 2.4% following a disappointing slowdown earlier in the spring. As stated in the first quarter Gardner Report, the dismal numbers earlier this year were a function of the state re-benchmarking its data (which they do annually).
The state unemployment rate was 4.7%, marginally up from 4.5% a year ago. My current economic forecast suggests that statewide job growth in 2019 will rise by 2.6%, with a total of 87,500 new jobs created.
HOME SALES
- There were 22,281 home sales during the second quarter of 2019, representing a drop of 4.8% from the same period in 2018. On a more positive note, sales jumped 67.6% compared to the first quarterof this year.
- Since the middle of last year, there has been a rapid rise in the number of homes for sale, which is likely the reason sales have slowed. More choice means buyers can be more selective and take their time when choosing a home to buy.
- Compared to the second quarter of 2018, there were fewer sales in all counties except Whatcom and Lewis. The greatest declines were in Clallam, San Juan, and Jefferson counties.
- Listings rose 19% compared to the second quarter of 2018, but there are still a number of very tight markets where inventory levels are lower than a year ago. Generally, these are the smaller — and more affordable — markets, which suggests that affordability remains an issue.
HOME PRICES
- Year-over-year price growth in Western Washington continues to taper. The average home price during second quarter was $540,781, which is 2.8% higher than a year ago. When compared to first quarter of this year, prices were up 12%.
- Home prices were higher in every county except King, which is unsurprising given the cost of homes in that area. Even though King County is home to the majority of jobs in the region, housing is out of reach for many and I anticipate that this will continue to act as a drag on price growth.
- When compared to the same period a year ago, price growth was strongest in Lewis County, where home prices were up 15.9%. Double-digit price increases were also seen in Mason, Cowlitz, Grays Harbor, and Skagit counties.
- The region’s economy remains robust, which should be a positive influence on price growth. That said, affordability issues are pervasive and will act as a headwind through the balance of the year, especially in those markets that are close to job centers. This will likely force some buyers to look further afield when searching for a new home.
DAYS ON MARKET
- The average number of days it took to sell a home matched the second quarter of 2018.
- Snohomish County was the tightest market in Western Washington, with homes taking an average of only 21 days to sell. There were five counties where the length of time it took to sell a home dropped compared to the same period a year ago. Market time rose in eight counties and two were unchanged.
- Across the entire region, it took an average of 41 days to sell a home in the second quarter of 2019. This was the same as a year ago but is down 20 days compared to the first quarter of 2019.
- As stated above, days-on-market dropped as we moved through the spring, but all markets are not equal. I suggest that this is not too much of an issue and that well-priced homes will continue to attract attention and sell fairly rapidly.
CONCLUSIONS
This speedometer reflects the state of the region’s real estate market using housing inventory, price gains, home sales, interest rates, and larger economic factors. I am leaving the needle in the same position as the first quarter as demand appears to still be strong.

The market has benefited from a fairly significant drop in mortgage rates. With average 30-year fixed rates still below 4%, I expect buyers who have been sitting on the fence will become more active, especially given that they have more homes to choose from.

As Chief Economist for Windermere Real Estate, Matthew Gardner is responsible for analyzing and interpreting economic data and its impact on the real estate market on both a local and national level. Matthew has over 30 years of professional experience both in the U.S. and U.K.
In addition to his day-to-day responsibilities, Matthew sits on the Washington State Governors Council of Economic Advisors; chairs the Board of Trustees at the Washington Center for Real Estate Research at the University of Washington; and is an Advisory Board Member at the Runstad Center for Real Estate Studies at the University of Washington where he also lectures in real estate economics.
CASE STUDY: Buying a condo requires A LOT of research & a flaky HOA can cause BIG problems


My buyer Katie Virga, the super hardworking principal of Beacon Hill International School, had been wanting to finally settle down and call Seattle home.
Katie, originally from Boston, had moved around quite a bit, working in schools in lower income neighborhoods. She had been saving money for a long time in order to afford a permanent place to live and, with a bit of help from her family, finally qualified to get a loan. No small thing for a young teacher trying to find a place in Seattle!
When we first started working together, she was open to small houses and condos but soon realized that a condo would be a better fit, as she would have less maintenance issues and would feel safer. Plus, finding a house in her price range in the areas she wanted to live would have been almost impossible.
Katie’s wish list included a view, preferably of the water, a one to two bedroom with wood floors, in a building that felt safe, so no units on the ground floor and at least one parking space.
She also did not want a long commute to work. She was living in Madrona, so Central and South Seattle were her top choices, although she was intrigued by West Seattle as she had more potential to get a place with a water view.
Katie fell in love with the first place we saw which happened to be on Alki. It had a stunning view and was a cool, updated condo with two bedrooms at the top of her price range.
Part of my job as I see it is to reign my clients in and really discuss the pros and cons of places that we see and delve into what they really want. After analyzing it more with Katie it just seemed there was more space than she needed and in higher price than she really wanted to go. She said a second bedroom was not necessary as even though her present apartment had two bedrooms the second one was just a dumping ground for her stuff.
Understandable, Katie had no desire to share her space with a roommate to keep her costs down, as after working with kids all day she really wanted some solitude.
After looking for a while and checking out a few places, Katie randomly came across a view condo in Westlake that had been pending inspection and then came back on the market.
It was not an area she had been considering, but it was very close to her best friend. The condo had a great view of Lake Union and Gas Works Park and was in good shape although it did not have wood floors, which is often the case in older buildings. We were, however, able to ascertain from the HOA that wood floors could be installed
After looking at the condo several times and checking the commute time using the 99 tunnel, which I reminded her would not always be free, Katie felt good about putting in an offer.
The home inspection went well, although we all noticed a minor leak in the bathroom ceiling coming from the unit above. The president of the HOA contacted the owner and it was repaired quickly.
We had received the resale certificate, and this is where is it got a bit sticky as there was a special assessment that the seller had agreed to pay, but it was unclear as to how much it would finally be, as the bids had not been finalized. Katie was able to attend a board meeting and get some clarification on the final bid timeline, which fortunately was happening before her closing date. So, the seller would be able to pay the HOA the special assessment at closing
I did warn Katie however to be prepared to add more to that assessment, as the work was not starting until several months down the road and could well be more by the end.
The Condo Association was self-managed, which has its pros and cons; it usually means the monthly homeowner dues are less, but it can mean less oversight.
A strong HOA is important in any condo association but that is dependent on how involved, organized and accessible the board members are.
This proved to be a bit of an issue at the final stage of Katie’s loan approval, as some information in the budget was incorrect and it was hard to track down the treasurer who needed to make the change. It resulted in the need to delay the closing by a couple of days, which in turn caused stress for Katie as she had lined up the floor contractor. Luckily it all worked out in the end as her contractor was able to reschedule, so she now has lovely new floors.
Katie was really great to work with, and I was so happy she found a place that ticked all her boxes at a price that she felt comfortable with
“Serena is amazing! A friend recommended her when I started the process of looking for a place as a first time home buyer and Serena not only helped answer all of my questions along the way but by truly listening to me as I went through the process she was able to guide me to the places that matched what she heard me saying I was really looking for.
Serena never tried to convince me I wanted something when I wasn’t sure and she actually pointed out when I would try to talk myself into something that it wasn’t right based on everything I told her.
When the time came and I found ‘the one,’ Serena was amazing at getting everything done while keeping me from being stressed through this process as a first time buyer.
I highly recommend Serena if you are looking for an agent who will truly listen to what you want and help you find it.”
Thank you and congratulations, Katie!