Serena listened to what I wanted and gave me more than I expected. You can hire her and relax.
—Jo G.
Serena is a pro with the perfect mix of up energy, follow through and laid back good humor. She knows a whole lot about the real estate business and is at the peak of her game. Highly recommended.
—Jan D.
Serena is top notch in every way. Not only does she know the housing market, but she gave us right-on recommendations for how to present our house in the best light for marketing. She also has a superior cadre of professional workers who aided us in the “fixing up” process. We would secure her services again in a heartbeat! Hire her!
—Marsha B.
Serena came highly recommended by coworkers and made purchasing my first home seem effortless. Even in a tough market, she helped find the perfect home, and within my budget. She took the time to explain the process, be available for viewings, and answer any questions along the way. I would highly recommend anyone who is looking to buy a home to work with Serena.
—Steve K.
Serena brought a high degree of expertise, knowledge, patience and strategic planning to the home-selling process, while being attentive to my questions and concerns. I had lived in my house for 30 years and was therefore nervous about the process. Serena was very generous with her time and provided concierge-level services to help me get the house ready to go on the market, and then worked hard to get to a successful closing.
—Ben L.
We can’t say enough wonderful things about Serena. She is extremely knowledgeable, honest, hardworking and truly cares about her clients. She held our hand when we needed it, nudged us when it was necessary, and walked us through the process step-by-step, to make sure we had a positive first time home buying experience. We were blessed to have her on our team!
—Lucie K. & Chester C.
Working with Serena was in all respects a delight. We selected her originally because of the quirky humor that came through her many mailings over the years, and we weren’t disappointed. The whole process was fun, stress less and something we will remember fondly over the years. Serena is a gem and someone we will always think of as a friend.
—Peter K. & Cherie P.
Serena is a very engaged and knowledgeable realtor. She is an expert in the South Seattle market and is well connected. She helped us keep real and not get caught up in the small stuff. She was very quick to respond to our numerous inquiries and provided sound and relevant counsel from staging to reviewing offers. She helped keep things fun and in good humor. It was a very smooth process!
—Rob & Sarah
Serena is a good listener and was very responsive when it came to checking out houses for me. Her years of experience came in very handy to help me get a reality check, as I was a naïve first-time buyer and sometimes lacked perspective. I could get a house that really fit my needs in a tough time for buyers; there were seven offers but I got the house!
—Keith P.
Serena has not only the wealth of real estate experience and knowledge to help us get a great deal, but a personality that makes it actually fun! She sourced a wide variety of properties for us to look at that fit our criteria, cheerfully accommodated our busy schedules, and provided us with excellent recommendations for mortgage companies and inspectors. The whole experience was great.
—Traci & Sheri
Serena made purchasing a home in a crazy market really easy! She was always available and responsive and took extra steps when presenting our offer to position us in the best light. When issues came up during the inspection, she could call upon a network of professionals to quickly help assess needed repairs. She went above and beyond to help us fix some of the items in the inspection report and was even able to negotiate a concession from the seller (rare in this market!). I wouldn’t hesitate to recommend Serena or work with her again.
—Heather & Graeme
Serena was very easy to work with and was respectful of our needs and quirks. She was not at all pushy and was totally honest about the housing market, she was also very patient as it took us two years to find a house in our price range that we love. Serena knows the area really well, and the ins and outs of the real estate business, plus she has great contacts for getting work done.
—Lauren & Tom
Serena Heslop is by far the most competent and knowledgeable real estate agent I have had represent me in buying a home. She was gently able to assist me in focusing on the kind of home I wanted and needed when I was not certain. She was completely available to show home prospects and truly went the distance, including being willing to go with us to meet potential neighbors. Serena is a superlative real estate agent. Whether you are listing or purchasing a home, you would do yourself a huge favor if you chose her to represent you.
—Dave F. & Janine C.
Working with Serena is like working with a trusted friend. She took care of us, organized and orchestrated the process of transforming our house to be ready to show and sell in a matter of weeks — no small thing. The house never looked better and sold in a very short period with multiple offers following the plan and vision we worked out with Serena. She was also our agent when we searched for and eventually bought our house in 2009, and on both ends of the process she is adept and fair in dealing with all the people and parties involved while also giving you the confidence that she is firmly in your corner and looking out for your best interests. There are not enough stars on Zillow to express my thanks.
—Stuart K.
My coworker recommended Serena to me because he said she wanted to help keep low-income people like me in Seattle homes. That she did. I was a single first time home buyer with not a lot of down payment, and my prospects didn’t look good. Serena is the only reason I was able to find, and close on a home in Seattle. She spent long evenings with me looking at houses. She helped me stay away from houses that looked good from the outside but not on the inside. She gave me good advice on house maintenance and what I would be dealing with as a new home owner. She knows her stuff as a realtor. She only works with solid people (inspectors, loan officers, etc.) and I got the impression they respect her as well. Serena is no nonsense. She won’t sugar coat the home buying experience, but she will get you a house!
—Tina C.
When I decided to downsize, I wanted someone who was familiar with the areas I was interested in moving to. I was referred to Serena who was a perfect match; she knew just what I was looking for and I found the perfect house. She even wrote a fabulous letter to the sellers about me and my family and they waited until I sold my Queen Anne house. She arranged home and sewer inspections and kept me informed and updated; she was very reachable. Buying and selling a house is never easy, but Serena made the whole process smooth and I learned a lot from her.
—Anita A.
Serena made it happen. It wasn’t easy as my house needed a lot of work and I could not help, as I had a lot of work and family commitments and did not live close by. Serena persevered with the problems that came up and remained positive throughout. Her knowledge of the market helped ensure that I prepped and priced my house optimally. It sold quickly with multiple offers and without any issues. Serena went above and beyond for me. Making the negotiating process as easy and painless as possible. She knows what she’s doing, and has a good eye for things that are worth investing in and what doesn’t make sense. I’ve referred her to numerous friends.
—Susan M.
Serena was very efficient and truly listened to what we wanted. She evaluated what needed to be done to the house to accomplish our goals. She even pitched in with helpful suggestions and supervised the contractors we hired to get the house ready. Serena is very knowledgeable about real estate and helped us get way more than we thought we would. She was also very sweet when dealing with my parents and explaining what was going on, even if it meant repeating it several times. The only downside was that I felt like I lost a friend once the house was sold. However, I know if I ever need Serena to help me sell another house, we’ll pick up right where we left off.
—Debbie G.
Serena is knowledgeable, down-to-earth and easy to talk to. She’s also very good at making complicated transactions run smoothly.
—Aaron & Josh, Mt. Baker
Serena has it all! She is a consummate professional who understands the market, dedicates herself to the specific needs of her clients, and works tirelessly to get you into the house of your dreams.
—Ericka, Seward Park
Serena went above and beyond what we expected in a real estate agent, keeping us informed at every junction, right down to the signing at escrow. She is honest, genuine and knowledgeable, and I am so glad we used her.
—Josh & Jenn, Seward Park
Serena’s willingness to go the extra mile helped me get the most bang for my buck. And the fact that she’s so wonderfully warm and personable—besides making her a special pleasure to work with—means that she has a lot of good contacts, which is another real asset.
—Karen, Mt. Baker
Serena is a dynamite real estate agent. We were first time home buyers and she was fantastic at helping us through the process. She’s there to support you, has great intuition when it comes to the search, and is a master at the process which saves so much time and energy.
—Annie & Shawn, Columbia City
Serena made the home buying experience fun. She doesn’t pressure; she encourages. She’s not a shark!
—Diane, Queen Anne
Serena gave me the advice I needed to make a solid, sane decision and not just an emotional one. She’s savvy and knows the art of finesse. She charmed the sellers into accepting my offer even though another buyer had been courting them for months and was willing to pay a lot more. I chalk it up to her interpersonal skills—and that British accent!
—Erin, Rainier Beach
Serena was great to work with. She was patient and understanding, devoted a great deal of time to us, and provided much needed humor.
—Isabel & Debra, Madison Valley
In addition to having years of real estate experience, Serena is hysterically funny. Looking for housing can be a mundane chore, but Serena makes it an in-town road trip!
—Karen, Capitol Hill
We love Serena’s personable style and candid advice. It really felt like having a friend, who also happened to be our real estate agent. We felt like her top priority. Also, she knows so many people in the neighborhood and always has a name to recommend for anything you need.
—Cass & Joe, Columbia City
Serena understood where we were coming from and what we needed to hear along the way. She put us at ease and made the whole process seem very unthreatening.
—Carmen & Julie, Southwest Seattle
Serena was always there for us, even after hours. She brings so much to the home selling and buying experience.
—Daneen & Deanna, Seward Park
Serena was very efficient. She sold my parents’ house fast and we got more than we expected.
—Jeannie, Southwest Seattle
Serena has a tremendous network that she was always willing to draw on for our benefit. It was obvious that she was well known and well respected in her community. Also, her easy-going attitude made shopping for a home fun, but when it came time to snatch up our dream home, she was all business.
—Daniel & Ulyanna, Southwest Seattle
Serena always goes above and beyond to assist us in readying our properties for sale, which is why we use her again and again.
—Care Planning Associates, A Legal Guardianship
A woman who really cares, Serena was always able to answer my questions in a timely manner, knew exactly what type of house I wanted, and always kept me up to date.
—Sherri, Mount Baker
Serena made buying a house fun instead of a chore. She always returned my calls promptly and remembered my questions.
—Carla, Columbia City
Serena was very supportive and helpful throughout the process. I wouldn’t have succeeded at buying a house without her guidance and encouragement.
—Ian, West Seattle
I’m delighted with the support I received from Serena. I never felt slighted or overlooked in favor of wealthier clients. She knew just what I was looking for and didn’t waste my time!
—Anita, Rainier Beach
I found Serena to be reliable, experienced, and easy to be with. And, she’s very efficient. We were usually the first people to look at a place—and that counts! On the day of reckoning, we learned that there were 16 bids on the house—and I won! I think the world of Serena and I would recommend her to my very best friend. (And I love that car of hers!)
—Jean, Ravenna
Serena is the reason we got this incredible house. The market was very competitive, and she presented us in the most compelling way possible. The seller said afterward that it was more important to them to sell to the right people than to get the most money, and that Serena had won them over. She guided us smoothly through a very stressful time, relocating from Boston. I can’t say enough great things about her.
—Marjorie, Beacon Hill
